TERMS OF SERVICE

TERMS AND CONDITIONS OF USE

Welcome to leicastoreph.com (the "Site"). These terms and conditions ("Terms and Conditions") govern your access to and use of the Site, including all its divisions, subsidiaries, and affiliate-operated internet sites which reference these Terms and Conditions. By accessing, browsing, or using this Site in any manner, you confirm that you understand, agree to, and accept these Terms and Conditions in full. If you do not agree with the Terms and Conditions, you are required to discontinue using the Site immediately.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without prior notice. Changes become effective once posted on the Site, and continued use of the Site following such changes constitutes your acceptance of the revised Terms and Conditions. We encourage you to check these Terms and Conditions regularly to stay informed about any updates.

USE OF THE SITE

Eligibility

By accessing or using the Site, you represent that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including, without limitation, if we believe that user conduct violates applicable law or is harmful to our interests.

License and Access

We grant you a non-transferable, revocable, limited license to access and use the Site for personal shopping purposes only, under the conditions stipulated in these Terms and Conditions. This license does not include any resale or commercial use of this Site or its contents; any collection and use of product listings, descriptions, or prices; any derivative use of this Site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use of the Site, including unauthorized commercial use, will result in immediate termination of the license granted herein.

Prohibited Conduct

You agree to use this Site only for lawful purposes and in accordance with these Terms and Conditions. You are prohibited from using the Site to:

  • Violate any applicable national, international, or local law.
  • Commit or engage in fraudulent activity, including misrepresentation of your identity or affiliation with any person or entity.
  • Transmit, distribute, or upload any materials that contain malware, viruses, spyware, or any other harmful programs.
  • Interfere with or disrupt the normal operations of the Site, its servers, or its connected systems.
  • Engage in any behavior that violates our intellectual property rights, or those of others.

USER SUBMISSIONS AND CONTENT

Ownership of Submissions

By submitting any content, including but not limited to questions, reviews, comments, suggestions, and other materials ("Submissions"), to the Site, you agree that these submissions will become the exclusive property of the Site. As such, the Site will own all rights, titles, and interests in the submissions, and they will not be returned to you.

Additionally, by submitting reviews or comments, you grant us the right to use the name you provide in connection with such submissions. You shall not use a false email address, impersonate others, or otherwise mislead us or third parties regarding the origin of any submissions. We reserve the right, but are under no obligation, to remove or edit any submissions for any reason.

ACCOUNT REGISTRATION AND RESPONSIBILITIES

Certain features and services on the Site may require you to create an account. If you choose to create an account:

  • You must provide accurate, complete, and current information, including a valid email address.
  • You are solely responsible for maintaining the confidentiality of your password and account credentials.
  • You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security.
  • The Site shall not be liable for any loss or damage arising from your failure to comply with these responsibilities.

Communications

By creating an account or subscribing to services on the Site, you agree to receive promotional emails and notifications from us. You may opt out of these communications by following the unsubscribe link included in any promotional emails.

ORDERING, PRICING, AND PAYMENTS

Order Acceptance

When placing an order on the Site, you are offering to purchase a product in accordance with these Terms and Conditions. All orders are subject to acceptance by the Site. We reserve the right to cancel or refuse any order at any time and for any reason, including but not limited to:

  • Items becoming unavailable.
  • Errors in product information or pricing.
  • Verification of payment and shipping details.
  • Suspected fraudulent or unauthorized activity.

In such cases, we may require additional verifications or information before accepting your order. Should we cancel your order after processing payment, we will issue a full refund.

Pricing

While we strive to ensure that all pricing information on the Site is accurate, errors may occasionally occur. If we discover a pricing error for any item you have ordered, we will notify you as soon as possible and give you the option to reconfirm the order at the correct price or cancel it. If we are unable to reach you, the order will be treated as canceled, and any payments will be fully refunded.

Please note that prices displayed on the Site may differ from those in Leica Store Philippines' physical stores, and online prices are not binding on retail branch locations.

Payment Terms

  • Payments must be settled in full according to the amount reflected in your order invoice. Orders with insufficient payments will not be processed.
  • We accept various forms of payment, including bank transfers, credit cards, and other methods as specified on the Site. International cards are currently not accepted due to previous fraudulent activities.
  • Proof of payment for bank transfers must be provided within 2 banking days. Failure to do so will result in automatic order cancellation.

DELIVERY AND SHIPPING

Delivery Policies

We partner with reputable couriers for delivery to your designated address. It is your responsibility to provide a clear and accurate shipping address. We do not accept vague or incomplete addresses such as "near basketball court" or similar. Orders with such addresses will be canceled.

  • If a package is returned due to incorrect shipping details, failed delivery attempts, or unresponsiveness to courier calls or texts, the buyer will be responsible for the cost of redelivery.
  • Changes to delivery addresses must be coordinated via email and approved before shipment. Once shipped, no changes will be entertained.
  • All orders are handled by our partner couriers.

PICK UP of ORDER

  • Order pick up is allowed only when you have chosen PICK UP as your option.
  • You are required to present proofs of identity upon pick up.
  • We reserve the right to refuse release of an order in cases where customer fails to provide proof of their identity and order.

Dispute of Delivery

You have 24 hours from the time of delivery to dispute the receipt of an item. After this period, the order will be considered complete, and we will not be liable for any missing or undelivered items.

PRE-ORDERS

Pre-order items require careful consideration before purchasing, as they involve ordering products from the manufacturer specifically for you. We do not accept cancellations or refunds for pre-ordered items once payment is made, except in rare circumstances such as supplier delays or product unavailability.

RETURN, REPLACEMENT, AND WARRANTY

We offer returns and replacements under the following conditions:

  • The product is defective upon receipt due to manufacturer issues.
  • The product is still under warranty, and its serial number has not been tampered with.

Return Process

  • You must apply for a Return Merchandise Authorization (RMA) within 7 days of receiving the item by emailing [email protected]. Include your order number, contact details, a description of the issue, and relevant photos.
  • After receiving approval from our team, the item must be shipped back to us for inspection before a replacement is provided.

Shipping costs are typically borne by the customer unless otherwise agreed upon. 

CANCELLATION AND REFUND POLICY

We allow refunds and cancellations only in specific cases:

  • The item is no longer available.
  • There is a pricing or system error.
  • The product is covered by warranty but cannot be replaced.

Refunds will be processed based on the original payment method and may take several banking days, depending on the service provider. Refunds for payments via credit card (e.g., Pesopay, Dragonpay) may take 7–14 banking days.

TRADEMARKS AND COPYRIGHTS

All intellectual property rights, whether registered or unregistered, in the content of this Site, including but not limited to design, text, graphics, logos, images, and software, are owned by or licensed to Leica Store Philippines. The content is protected under applicable intellectual property laws, including copyright, trademark, and other proprietary rights.

You may not use any content from the Site without our express written consent. Any unauthorized use of the content for commercial purposes is prohibited.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal actions related to these Terms and Conditions shall be brought exclusively in the courts of Manila, Philippines.

DISPUTE RESOLUTION AND ARBITRATION

All disputes, claims, or controversies arising from or relating to these Terms and Conditions, including any breach thereof, shall be settled by confidential binding arbitration. The arbitration will take place in Manila, Philippines, and will be conducted by a qualified arbitrator with experience in information technology and e-commerce law.

We reserve the right to seek injunctive or equitable relief for the protection of our intellectual property rights through the courts.

TERMINATION OF USE

We reserve the right to terminate your use of the Site or any services offered without notice if you breach any of the Terms and Conditions. Upon termination, you acknowledge and agree that we may immediately deactivate or delete your account, including all related information and files.