SHIPPING POLICY

Please make sure that all shipping information is correct before submitting the final payment. If you provide an incorrect address with your order and the package ends up being returned to us, you will be charged for a re-shipping fee. We will not be liable to replace or refund the shipment if the package is lost, damaged, or stolen in transit because of an incorrect shipping address provided by the customer.

Deliveries will only be made within the Philippines. If there is more than one product in an order, the products will be delivered in one or more packages at our discretion.

For orders within Metro Manila, it will be delivered within 3-5 working days and 7+ days outside Metro Manila. Any orders received after 12pm on a working day is considered as the next day’s order.

Should there be a rare occasion where we are unable to fulfill an item in your order, you will receive an email, informing you of the shortage. In this case, we will make a refund of the value of the unfulfilled items via your credit card. Do reach out to us at [email protected] or call us at +632 7729 5567 should you not receive your full order in 3-5 working days for Metro Manila and 10+ days outside Metro Manila.

We will notify you if we will be unable to meet our estimated delivery time or date for any reason, but to the extent permitted by law, we shall not be liable for any loss or damage due to, or arising out of or in connection with such delay in delivery. In addition, we shall not be liable for any delivery failures or delays by our third party delivery contractor.

Delivery of an order shall be completed when we deliver the Product to the Philippine address stated in your order, regardless of the person who takes delivery, upon which title and risk in the Product shall pass to you.

For order pick up 

  • Order pick up is allowed only when you have chosen PICK UP as your option prior to check out - changing of shipping option is not allowed after order has been placed.
  • You are required to present proofs of identity upon pick up.
  • We reserve the right to refuse release of an order in cases where customer fails to provide proof of their identity and order.